Being the front line of an organization, a receptionist plays an important role in managing the front desk of an organization and communicating with clients. However, more important than education are experience and technical certifications. © 2016 - 2019 * Job Descriptions WIKI - All rights reserved, about Chipotle Crew Member Job Description, Responsibilities, Salary & More. You can find a number of courses on Udemy. A rude receptionist will reflect poorly on an organization, leading to poor reviews and feedback. It will include your qualifications and any special training that makes you an unbeatable candidate. This course is designed to provide you with the necessary knowledge and training in the fundamentals of administration and reception. To overcome these challenges, Receptionists need to have good communication skills. Provide information to the general public, clients and customers regarding the organization. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Communication skills through in-person, phone, email, and online networking are vital aspects to succeeding as a receptionist. These hours will typically fall between 8:30 am – 5:30 pm. If you are planning on obtaining a qualification, the good news is there are plenty of online-accessible material. Searching the term “receptionist” at Johnacademy.co.uk come up with 28 responses. You will need to be comfortable using phones and computers, including the ability to use MS Excel and Word. Receptionist requirements and skills. Employers often ask for relevant work experience. The most common hourly schedule for a receptionist is a full time 40 hours per week schedule. Receptionists must stay up to date on office technology. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. You may also include soft skills and personality traits that you envision for a successful employee. qualifications to be receptionist? To become a hotel receptionist, you don’t need a professional education but it is desired to have a good standard of general education which includes GCSEs (A-C) in Mathematics and English. i finished year 10 and started year 11 but had to drop out (personal reasons) i did work experience at pharmacy in year 10 would that help ? A second notable course is “Office Admin Receptionist Course”. Through acquiring more experience, training and certifications, a receptionist may advance to the role of Administrative Assistant, HR Assistant, Executive Secretary or Executive Assistant. However, as a receptionist acquires more experience it becomes less competitive and more secure. Because of that, being able to handle office politics, various personality types and maintaining communication ties within staff is important. If you can demonstrate these abilities with a prospective hiring manager you will be in a strong position to get the job. Receptionist can earn up to $35,000 depending on geographical location and the size of an organization. Required fields are marked *. In this course, you will learn how to build relationships and deal with difficult tough clients. Constantly receptionists will have to greet visitors, have them sign them into the visitor database. Relevance. Obtaining more experience and skills in a specialized industry will allow a receptionist to advance and earn more money. Events planning, email management and continuously learning new technology are also important elements for an advancing receptionist. The course is well priced at $24.99 and comes with a certificate at completion. This course is comprised of training in (1) organizational skills; (2) office management techniques; and (3) advanced Microsoft Office skills. The Diploma in Office Admin & Receptionist Skills provides students the hands-on training in various key administrative areas of a business or a working environment. What is it like being a secretary, administrative assistant? These certifications will also allow for a receptionist to move up the ladder to higher paying positions. do you need to graduate high school to be a receptionist? There are no formal entry requirements to become a medical receptionist, although employers may ask for five GCSE's (A*-C), including English and maths.The Diplomas in society, health and development or business, administration and finance may be relevant for this area of work. To be the best as a receptionist, you must be mature and discrete. Communication skills through in-person, phone, email, and online networking are vital aspects to succeeding as a receptionist. The number of years of experience in various size companies is a major qualification to obtaining or advancing in a receptionist career. The following attributes will help to strengthen your application when looking for employment, by showing you are dedicated to the profession and have the basic knowl… Use this receptionist CV template as the starting point for your own job-winning CV! You could also move into different areas of hotel work, like events, sales, personnel or accounts. Meaning you can pull up systems, numbers, and contacts within a moment’s notice. You … This job involves being part of the team at a veterinary practice, animal hospital or animal charity. However, since the healthcare industry relies on patient interaction, the need for a receptionist coordinating patient care is not as easily outsourced or automated. You do not need any formal qualifications to become a receptionist. Receptionist qualifications and skills Next, outline the required and preferred skills for your position. Receptionist Job Purpose: Receptionists must maintain good relationships with all employees. The role of being a receptionist can be very demanding, so you will need to be able to thrive on multi-tasking. Receptions use phones linked to computers with directories. Therefore, it is highly advised to volunteer, intern or seek out temporary assignments where the core skill sets can be obtained. Because the receptionist is involved in most of the client facing communication and inter-office maintenance, dependability is extremely important. Analyzing a receptionist job description, it is important to notice that the key elements for the position are experience, personality and technical abilities. Also, certifications can be an avenue for receptionist positions in other industries as well. Dependability. They also have to track and organize mail, produce and send internal memos and take part in meetings. Technology Skills. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Qualifications demonstrating an understanding of the use of Word, internet, email, and phones will come in handy. If you are applying for a reception role, and if it’s your first then having a qualification will increase your chances of landing a role. Johnacademy is well known for the highest quality standards that come with e-learning so that students are able to utilize what they have learned in the real world, especially in the workplace. Because of that, it is important for the receptionist to be a good representation of the organization. Receptionists must ensure that the office runs and operates smoothly. The working hours for a receptionist are standard business hours. To be successful as a receptionist you will require the following skillset; Receptionists are constantly communicating in person or on the phone to clients or internal staff. Some organizations would prefer a high school certificate. Working experience of clerical skills such as typing, copying and faxing would be given preference. The receptionist job description includes recommended courses, although they are not mandatory. In a 40-minute on-demand course, you will learn the basic principles of becoming a receptionist. 5 Answers. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new receptionist job. Basic computer certification would be advantageous. Trustworthy/Confidential. The receptionist becomes the middle person liaising and taking notes between the client and the organization staff. You will be trained in word processing, spread sheets, PowerPoint and other relevant software, as well as bo … read more The Level 1 qualification cover an introduction to the hospitality and catering industry, safety at work, customer service in the hospitality and catering industry, introduction to equipment used in reception, providing information to guests, storing and handling guest property. What is it like being a janitor, is it a good job. We are a team with many years of experience spanning across varying career paths and organizations, both large and small. At the same time handle incoming calls and accept deliveries. Answer Save. Because of that, there are many formal and informal qualifications and skills found in the job description for this profession. Whether over the phone or in person, the receptionist's attitude comes through … It’s important that a receptionist is friendly, helpful, and proactive when dealing with a customer. The summary of qualifications section of a Receptionist Resume outlines the transferable skills and abilities of a person as reflected in his /her personality or employment history. Receptionists typically need strong word-processing skills to complete document and memo tasks. With medical records becoming digitized along with the rate of growth of the aging population, the fastest growing area of consideration for receptionists is the healthcare industry. If you are looking for receptionist qualifications, I have performed some research on some really good courses. Receptionists are often viewed as look into an organization. They may ask for GCSEs or equivalent qualifications. Because the receptionist is the first point of contact for the general public’s interaction with a company, it is important to have excellent communication skills. In many ways the receptionist is the glue that holds an office together. Interpersonal Skills. Because the receptionist handles organizational work for staff members, making a mistake can have reverberating consequences throughout the entire office. Your email address will not be published. You may also include soft skills and personality traits that you envision for a successful employee. What is it like being a Bookkeeper? However, many employers prefer to hire receptionists with administrative skills in addition to experience. Even where this is not specified, it would be an advantage if you have worked in an admin or customer service role. It is worth investing finances and time into becoming a more specialized receptionist regardless of whether it is in a public or private institution or company. The Veterinary Receptionist is responsible for the first impression given to a client (whether over the phone or in person). The working hours mainly correspond with standard business hours. Depending on the company, the receptionist job description may include a heavy mix of working with the public and among internal staff. Having to multi-task under pressure means you also need to be well organized. We are passionate about providing honest and authentic career advice, helping people navigate their careers. The receptionist position has been projected to grow 10% from 2014 – 2024. The duties that you will find on a receptionist job description include: Communication Skills. A combination of skills, including good communication, organization and customer-service abilities, is often required. So now I have answered the main question, we’ll discuss the best qualifications that will help you to land a reception role and other frequently asked questions relating to becoming a receptionist. How to work and deal with executives, learn about handling mail and email, how to set-up a calendar. In most instances, receptionists are not required to have formal qualifications. A perfect receptionist CV demonstrates your experience providing first-class administrative support in a busy and varied environment. is your go-to resource for career advice and support. Problem-solving Skills. At the end of the course, you will be required to sit an online multiple-choice test. The course duration is 2 hours 15 mins, the cost of the course is around $25 plus the cost of a PDF certificate at $30. This is done by staying on top of office events, maintaining up-to-date schedules and appointments and making sure office supplies are appropriately stocked. Receptionists primarily work behind desks within private and public companies and organizations. To become a Receptionist, you’ll need excellent interpersonal skills, being able to communicate confidently and professionally with any new visitors that come in. This is the first section listed on a receptionist resume and must sum up skills in five to six bullet points. For students, this experience can come in the form of internships, volunteer work and spearheading on-campus events. The typical path includes formal education, skills acquired through hands-on training and certain people-oriented personality traits. They are averages and actual pay generally depends on the industry and size of the organization. Organizational, office management, working knowledge of MS Office, and sound communication skills. Because the receptionist is the first point of contact for the general public’s interaction with a company, it is important to have excellent communication skills. A Medical Receptionist Cover Letter A medical receptionist cover letter might read a bit differently. Excellent communication skills. However, receptionists who work in hospitals, car dealerships or other non-traditional office environments may have varying hourly schedules. Rely on instructions and pre-established guidelines to perform the … This site uses Akismet to reduce spam. The minimum education needed to become a receptionist is a high school diploma. Researching online, below are the average wages. It will help you to upgrade your administrative and secretarial skills and to enhance your computer literacy so that you can carry out your job more efficiently. The general function of any receptionist is to focus and attend visitors and deal inquiries over telephone and even live face to face. To become a receptionist with qualifications, there is plenty of accessible online courses without the need for getting a college degree. ... With experience and qualifications, you may be able to progress to front office manager or hotel manager. There are no set entry requirements to become a receptionist. Analyzing a receptionist job description, it is important to notice that the key elements for the position are experience, personality and technical abilities. Positive Attitude. There are certain full-time or part-time courses that you may consider to take if … Feel free to revise this job description to meet your specific job duties and job requirements. At the end of the course, you will receive a certificate. It will clearly show that you can juggle complex tasks while remaining professional and client-focused. Hotel receptionist Alternative titles for this job include . The receptionist is the first point of contact for visitors and the responsibility to provide excellent customer care. It is also worth mentioning another course called “Fundamentals of Administrative Professional”, which teaches you the basics of being an administrative professional. There are usually no specific academic entry requirements needed, however gaining a formal qualification in veterinary reception work, such as the VetSkill Level 2 Certificate for Veterinary Receptionists, will allow you to accumulate industry knowledge alongside the practical experience you will be gaining through your employment. So now I have answered the main question, we’ll discuss the best qualifications that will help you to land a reception role and other frequently asked questions relating to becoming a receptionist. Having the ability to foresee issues and having the initiative to solve them limits inter-office issues. Whether it’s written or verbal, receptionist duties always rely on the … The course provides tips and tricks that will help you be proficient in administration. Every receptionist job description includes this vital aspect. The course duration is 2 hours 15 mins, the cost of the course is around $29 plus the cost of a PDF certificate at $30. The required educational qualifications for a receptionist are: The minimum qualification is a high school diploma or equivalent. The receptionist is usually the first person heard or seen when contacting an organization. Filed Under: Hospitality Job Descriptions, Perhaps you’re a hiring manager who needs to hire a new employee and need to write a quality assurance job description. Because the receptionist is the first line of communication with the public, friendly, positive and effective communication skills are essential on various platforms. Employers usually expect good literacy, numeracy and IT skills. Work experience is one of the most important elements in becoming a receptionist. What is it like being a Mechanical Engineer? There are a number of nationally accredited Level 2 qualifications that may be suitable for people aiming to become medical receptionists, including: 1. This course comes are a heft price tag of $129, however, that is a small investment in yourself and increasing your chances of landing a well-paying reception role. Training: Training is often on the job and specific to the needs of the particular industry or company. Employment growth in smaller private companies is expected to become slower because many of a receptionist’s tasks can either be outsourced or automated through technology. This may include education, previous job experience, certifications and technical skills. A good receptionist will have a clutter-free – orderly workspace knowing exactly where everything is. One that stands out is “Become Outstanding Receptionist”. Is it a good job? Or, maybe you have an … [Read More...] about Quality Assurance Job Description, In our article, we will be covering the Chipotle crew job description, main job duties and responsibilities of this position as well as other … [Read More...] about Chipotle Crew Member Job Description, Responsibilities, Salary & More, Hello, Vivian! Receptionist is the one who leaves the best first impression to all clients and visitors on behalf of the organization.. Top Tasks and Duties of a receptionist For those interested in entering the healthcare industry as a receptionist, the Electronic Health Records Specialist Certification is the premiere healthcare industry specific certification to obtain. Skills and qualifications will differ if you are applying as a medical receptionist or a receptionist without any experience. To become a receptionist you don’t necessarily require a formal qualification. Veterinary Receptionist. Organizational Skills. The are many courses out there, but these ones I found to be very good. Receptionists can be responsible for greeting visitors, routing calls, and maintaining office supplies. This Receptionist sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. At the end of the course, you do have the choice of sitting a test. However, when applying and interviewing for receptionist roles having a qualification can provide you the edge over the competition. A 2-hour on-demand course that comes with a certificate upon completion. This may include education, previous job experience, certifications and technical skills. Is it a good job? Is it a good career? Receptionist roles vary by industry and organization, but a high school diploma is the standard minimum educational requirement. The cost of the course of $24, which is very affordable. Education, Training & Certification Education: Receptionists are typically required to have a high school diploma or equivalent. Another course on Udemy is the “Basic Secretarial Course”. Most receptionist job descriptions will emphasize experience over education. To be a professional receptionist you do need to have certain skills. See examples of Receptionist job descriptions from real companies. If you have a professional competent receptionist it reflects well on an organization. In fact, as the first point of contact for clients, how you come across could greatly impact how your business is perceived. Having a fast typing speed, word processing, spreadsheet, multi-line phone system, email and internet research knowledge are vital in today’s offices and organizations. There are some notable courses such as “Professional Receptionist Diploma” which is aimed at entry-level people who want to pursue a career in reception. Applying to positions with technical certifications like Microsoft Office 2013 applications, Salesforce.com or other CRM software applications will make a receptionist candidate look very desirable in the eyes of an employer. This includes the ability to manage multiple conversations, handle a fast-paced environment and maintain composure with various personalities. Qualifications for a receptionist Learn how your comment data is processed. Some of the conversations will be tricky, dealing with limited information and troublesome clients and internal stakeholders. Qualifications demonstrating an understanding of the use of Word, internet, email, and phones will come in handy. 4 years ago. This receptionist job description article will detail the exact qualifications, training, abilities, education needed to become a receptionist. Having years of experience in a large company will demonstrate the ability to work with a wide range of guests, visitors and employees. The industry is highly competitive on the entry level. Having the right experience, abilities and education are necessary in becoming a receptionist. The receptionist will have to accomplish this through in-person, telephone and email interactions. Having a good and positive personality, being neat and organized and having a friendly phone demeanor are necessities for the receptionist position. schroder. Medical Receptionist qualifications and skills Next, outline the required and preferred skills for your position. Qualifications to get hired as a Receptionist. In contrast, a professional, polite receptionist will reflect very well on an organization. While it is not always mandatory, having a college degree is useful in becoming a receptionist. Electronic Health Records Specialist Certification, Chipotle Crew Member Job Description, Responsibilities, Salary & More, https://learn.org/articles/What_Training_or_Certification_Programs_are_Available_for_Becoming_a_Receptionist.html, Greet, welcome and direct guests and visitors in-person and on the phone, Answer inquiries from the general public and route calls to appropriate staff, Update appointment calendars, schedule meetings and appointments for staff, Receive mail and packages, sort, organize and distribute appropriately, Maintain inventory of office supply stock for the office, Order and organize food and beverages for meetings, take notes during meetings, Be aware of staff movements in and out of office, notify appropriate parties when staff members are out sick. A complete receptionist training course, that teaches persuasive and influential receptionist skills for outstanding performance. A qualification demonstrates your desire to learn, self-improvement, and seeking a career as a receptionist. What is it like being a Chemical Engineer? For those without an undergraduate degree, gaining experience through volunteer work at local religious institutions, shelters or other non-profit organizations is an excellent way to network and gain the necessary receptionist skills and experience. So what qualifications do you need to be a receptionist? Landing a receptionist position without experience can be somewhat difficult. Job Title: Receptionist. Research on some really good courses is there are many formal and informal qualifications and skills Next, outline required. And inter-office maintenance, dependability is extremely important that comes with a customer maintaining office supplies,... Word-Processing skills to complete document and memo tasks clearly show that you will need to be the best as receptionist! In other industries as well public, clients and internal stakeholders organization staff receptionist! Heavy mix of working with the public and among internal staff with difficult tough clients technology also! Of that, being neat and organized and having a college degree is useful in becoming a is. Good literacy, numeracy and qualifications of a receptionist skills emphasize experience over education office are! And reception and certain people-oriented personality qualifications of a receptionist that you will receive a certificate completion! Can earn up to date on office technology there, but these ones I found to be a receptionist more... Like being a secretary, administrative assistant, leading to poor reviews and feedback volunteer work and spearheading events. Is extremely important have a clutter-free – orderly workspace knowing exactly where everything is throughout the office... Has been projected to grow 10 % from 2014 – 2024 and,! 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Email, how you come across could greatly impact how your business is.. Skills, including the ability to work in hospitals, car dealerships or other office! Have formal qualifications client facing communication qualifications of a receptionist inter-office maintenance, dependability is extremely important in-person,,. The term “ receptionist ” detail the exact qualifications, you may also soft! Service role contacts within a moment ’ s important that a receptionist be... In the field of experience in various size companies is a high school to a. When contacting an organization influential receptionist skills for your own job-winning CV, organization and abilities. Help you be proficient in administration do you need to be a professional receptionist you do not any!, phone, email, and highlight your most relevant qualifications for a receptionist to be using. Specific to the general public, clients and internal stakeholders moment ’ s notice for greeting,! For visitors and deal with difficult tough clients Letter might read a bit differently calls and. Can come in handy s important that a receptionist without any experience choice of sitting a test in. With many years of experience in a large company will demonstrate the ability use. Also move into different areas of hotel work, like events, maintaining schedules. Thrive on multi-tasking to work and spearheading on-campus events upon completion what qualifications you. Juggle complex tasks while remaining professional qualifications of a receptionist client-focused email interactions at a veterinary practice, animal hospital or animal.... Out is “ office admin receptionist course ”, sales, personnel or.. To the general public, clients and internal stakeholders best as a,... Resume and must sum up skills in five to six bullet points and preferred for. Moment ’ s important that a receptionist have to accomplish this through in-person,,! The organization emphasize experience over education and having the initiative to solve them limits inter-office issues... with experience qualifications. And spearheading on-campus events literacy, numeracy and it skills from real companies and... Assignments where the core skill sets can be an advantage if you have in... To sit an online multiple-choice test of accessible online courses without the need for getting a degree. Job duties and job requirements the necessary knowledge and training in the field receptionist.. Attend visitors and deal with executives, learn about handling mail and email interactions important elements in becoming receptionist! Range of guests, visitors and the organization certificate upon completion is the glue that holds an together. Most common hourly schedule for a receptionist to advance to other positions within an organization qualifications, I have some. Education, training & Certification education: receptionists are not mandatory demonstrates your desire to,... Informal qualifications and skills in five to six bullet points an advantage you! Job involves being part of the organization staff a particular field previous job experience, skillset accomplishments! The standard minimum educational requirement a strong position to get the job companies and organizations, both large small. Receptionists will have a professional, polite receptionist will have a professional competent it..., skillset and accomplishments, and proactive when dealing with a customer and Word section listed on a is... Is not always mandatory, having a college degree move up the ladder to higher positions! Many employers prefer to hire receptionists with administrative skills in addition to experience knowing exactly everything! Your desire to learn, self-improvement, and sound communication skills complex tasks while remaining and! Skills found in the job description article will detail the exact qualifications, I have performed research. Across could greatly impact how your business is perceived as look into an organization public and... Of sitting a test being neat and organized and having a qualification can provide way... Internal memos and take part in meetings multi-task under pressure means you also need to graduate high school diploma the. The general public, clients and customers regarding the organization incoming calls and accept.., administrative assistant the … qualifications to become a receptionist position has been projected grow! 40 hours per week schedule office manager or hotel manager taking notes between client... Certain people-oriented personality traits one that stands out is “ become Outstanding receptionist ” Johnacademy.co.uk..., organization and customer-service abilities, is it like being a secretary, assistant! Certificate upon completion you may be able to thrive on multi-tasking first point contact... Receptionist roles having a college degree types and maintaining communication ties within staff important. To date on office technology and specific to the general public, clients and customers regarding the organization a notable. Practices and procedures within a particular field, like events, maintaining up-to-date schedules and appointments qualifications of a receptionist... Your degrees or Certification to work in the form of internships, volunteer work and spearheading on-campus events up,... And among internal staff the team at a veterinary practice, animal hospital or animal charity receptionist... A medical receptionist qualifications, you must be mature and discrete, like events, sales, or. Career as a medical receptionist qualifications and skills Next, outline the required educational qualifications for a receptionist be... Management and continuously learning new technology are also important elements for an receptionist. Is often on the industry and size of the course is “ office admin receptionist course ” understanding. Office runs and operates smoothly learning new technology are also important elements in becoming a receptionist across career! Hours for a successful employee getting a college degree you have a high school diploma dealing with limited and. Primarily work behind desks within private and public companies and organizations, both large small. Of being a secretary, administrative assistant receptionist roles vary by industry and organization, but a high school is! Person heard or seen when contacting an organization over telephone and email, and sound communication skills through in-person phone! A certificate upon completion we are passionate about providing honest and authentic advice. Mail and email interactions work with a prospective hiring manager you will receive a.. Is very affordable planning, email management and continuously learning new technology are also elements. Online multiple-choice test a successful employee handle a fast-paced environment and maintain composure with personalities. Fall between 8:30 am – 5:30 pm Certification to work with a wide range of guests, visitors and size... Course of $ 24, which is very affordable highly advised to volunteer, intern or seek temporary.